Franchise communication software
Get the right message to the right units and prove it landed. FranchiseMS franchise communication software lets head office send targeted announcements to chosen locations, with a delivered, read and acknowledged trail so you can prove a unit saw and acknowledged a notice. Units reply two-way back to head office, and a "draft with AI" composer helps you write it faster.
What you get
Target the right units
Send an announcement to your whole network or just the units it concerns, so locations only get notices that apply to them.
Delivered, read and acknowledged
Every notice carries a delivered, read and acknowledged trail, so you can prove a unit saw a notice and acknowledged it, not just that you sent it.
Two-way replies
Units reply straight back to head office in the same thread, so a notice starts a conversation rather than disappearing into an inbox.
Draft with AI
A built-in AI composer drafts clear announcements for you to review and send (when your AI key is configured), so getting word out takes minutes, not an afternoon.
Reach customers by text and email
Beyond in-app announcements, each unit sends branded customer texts and emails on its own behalf, from its own sender name and prepaid balance, with a delivery log and an automatic refund of any undelivered text.
Communications franchise management: FAQ
What does franchise communication software do?
It lets head office send targeted announcements to chosen units, with a delivered, read and acknowledged trail so you can prove a unit saw and acknowledged a notice. Units can reply two-way back to head office, and an AI composer helps you draft messages.
Can I prove a franchisee read an announcement?
Yes. Each notice records a delivered, read and acknowledged trail per unit, so you can prove a location both saw and acknowledged it, which is useful when a notice carries a compliance or brand-standard requirement.
Does it send email, SMS or push notifications?
Two things sit side by side. Announcements between head office and franchisees are in-app today, with email on the same delivery engine still to switch on. Separately, FranchiseMS already sends customer-facing messages on a unit's behalf: branded SMS (booking confirmations, appointment reminders, invoices and payment nudges) from the franchise's own sender name and prepaid balance, plus branded customer emails, each logged with its delivery status.
Explore more
Food & beverage
Food & beverage franchise management system →Home & field services
Home & field services franchise management system →Hair, salon & beauty
Hair & beauty salon franchise management system →Care services
Care franchise management system →on the roadmapFitness & wellness
Fitness franchise management system →on the roadmapVending & unattended retail
Vending franchise management software →Royalty software
Franchise royalty software →Multi-unit
Multi-unit franchise management software →Onboarding
Franchise onboarding software →Operations manual
Franchise operations manual software →Audits & compliance
Franchise audit software →CRM
Franchise CRM software →Training (LMS)
Franchise training software →Marketing
Franchise marketing software →Company store
Franchise supply ordering software →Support
Franchise support software →Analytics
Franchise analytics software →Legal & agreements
Franchise agreement management software →AI services
AI franchise management software →Online booking
Franchise booking software →Card payments
Franchise payment software →Text messaging
Franchise SMS software →See FranchiseMS for yourself
Leave your details and we’ll email you an instant demo login (head office, a franchisee unit and the field view, all in one), valid for 7 days. Prefer a guided walkthrough tailored to your sector? Ask for one instead.