Home & field services franchise management system
Built for trades, mobile repairs, cleaning, maintenance and similar field businesses. FranchiseMS dispatches jobs with a trade, priority and SLA onto a scheduling diary; operatives capture proof on their phone: a photo, an automatic GPS stamp and the customer's signature, even with no signal; units take card payments and text customers; certifications stay current; and royalty is calculated from the value of the work actually completed.
What you get
Jobs, dispatch & SLAs
Create jobs with a customer, address, trade, priority and SLA, and dispatch them to an operative or an available-to-pick-up pool. Emergencies and SLA breaches surface to head office; on-time and first-time-fix rates feed the dashboard.
Proof you can stand behind
Operatives close a job on their phone with an in-app photo, an automatic GPS proof-of-presence stamp and the customer's signature on the screen: real evidence captured at the moment the work was done. Finished in a black-spot? It saves on the phone and uploads itself when signal returns.
A diary the whole unit runs on
Schedule jobs on a week or day diary, colour-coded by priority; re-time or reassign in a couple of taps, park a job that's waiting on parts and drop it back on the day the parts land, and let operatives subscribe to their own jobs in Google, Outlook or Apple Calendar.
Quote, win, dispatch
An operative can capture a quote on site (parts and labour at cost, with photos) for the owner to price and sign off; one click emails the customer a branded quote, and a won quote becomes a scheduled job carrying its before-photos. VAT is handled properly throughout: a head-office day-1 mandate or a per-unit toggle, shown on quotes and invoices, with royalty always on the net figure.
Get paid and keep customers posted
Each unit connects its own Stripe account to take card payments into its own bank, and sends branded booking confirmations, reminders and invoices to customers by text and email from its own sender name.
Certifications kept current
Gas Safe, NICEIC, DBS and similar certifications are tracked per operative; assigning a job warns if the operative isn't qualified, and expiries surface before they lapse.
Home & field services franchise management: FAQ
How does a field-services franchise management system track jobs?
Each job carries a trade, priority and SLA and is dispatched to an operative or an available pool. Operatives complete jobs on their phone with an in-app photo, a GPS proof-of-presence stamp and a customer e-signature. A job finished with no signal saves on the device and syncs when it reconnects. Completion value, first-time-fix and on-time rates flow to the franchisee and head office automatically.
Can it enforce operative certifications?
Yes. Certifications like Gas Safe and DBS are held per operative, the platform warns when an unqualified operative is assigned, and it surfaces expiries before they lapse.
Can units take payment and message customers?
Yes. A unit connects its own Stripe account to take card payments straight into its own bank, and sends branded booking confirmations, reminders and invoices to customers by text and email. Every unit also gets an instant, searchable customer book (each customer's full job history) built automatically from the work done.
How is royalty calculated?
From the value of completed work (the real revenue recorded against the unit), with the full working shown on each statement.
Explore more
Food & beverage
Food & beverage franchise management system →Hair, salon & beauty
Hair & beauty salon franchise management system →Care services
Care franchise management system →on the roadmapFitness & wellness
Fitness franchise management system →on the roadmapVending & unattended retail
Vending franchise management software →Royalty software
Franchise royalty software →Multi-unit
Multi-unit franchise management software →Onboarding
Franchise onboarding software →Operations manual
Franchise operations manual software →Audits & compliance
Franchise audit software →CRM
Franchise CRM software →Training (LMS)
Franchise training software →Communications
Franchise communication software →Marketing
Franchise marketing software →Company store
Franchise supply ordering software →Support
Franchise support software →Analytics
Franchise analytics software →Legal & agreements
Franchise agreement management software →AI services
AI franchise management software →Online booking
Franchise booking software →Card payments
Franchise payment software →Text messaging
Franchise SMS software →See FranchiseMS for yourself
Leave your details and we’ll email you an instant demo login (head office, a franchisee unit and the field view, all in one), valid for 7 days. Prefer a guided walkthrough tailored to your sector? Ask for one instead.