Franchise SMS software
Keep customers in the loop by text, from a sender name that's yours. FranchiseMS sends branded booking confirmations, appointment reminders, invoices and payment nudges by SMS on the unit's behalf — each franchise texting from its own sender name and its own prepaid balance, topped up in a couple of clicks. Every message is logged with its delivery status, and an undelivered text is refunded to the balance automatically. Branded customer emails ride the same rails.
What you get
Texts from your own sender name
Each franchise sends customer texts from its own registered sender name, so a booking confirmation or reminder arrives looking like it came from the local business, not a random number.
Prepaid — top up when you need it
Units buy texts as prepaid bundles and top up in a couple of clicks. It's usage-based, so you only ever pay for the messages you actually send.
Logged, and refunded if undelivered
Every message is logged with its delivery status, and if a text can't be delivered the credit is refunded to the unit's balance automatically — you don't pay for messages that never arrive.
By text or email
The same booking, reminder and invoice messages can go by branded customer email too, with a delivery log the franchisee can see.
Text messaging franchise management — FAQ
Can each franchise send texts from its own name?
Yes. Each unit texts customers from its own registered sender name and its own prepaid balance, so messages look like they came from the local business. Registering the sender name is a quick step when a franchise is set up.
How are texts paid for?
Texts are bought as prepaid bundles and topped up in a couple of clicks — usage-based, so you only pay for what you send.
What happens if a text isn't delivered?
Every message is logged with its delivery status, and an undelivered text is refunded to the unit's balance automatically, so you're only charged for messages that actually arrive.
Explore more
Food & beverage
Food & beverage franchise management system →Home & field services
Home & field services franchise management system →Hair, salon & beauty
Hair & beauty franchise management system →Care services
Care franchise management system →on the roadmapFitness & wellness
Fitness franchise management system →on the roadmapRoyalty software
Franchise royalty software →Multi-unit
Multi-unit franchise management software →Onboarding
Franchise onboarding software →Operations manual
Franchise operations manual software →Audits & compliance
Franchise audit software →CRM
Franchise CRM software →Training (LMS)
Franchise training software →Communications
Franchise communication software →Marketing
Franchise marketing software →Company store
Franchise supply ordering software →Support
Franchise support software →Analytics
Franchise analytics software →Legal & agreements
Franchise agreement management software →AI services
AI franchise management software →Online booking
Franchise booking software →Card payments
Franchise payment software →See FranchiseMS for yourself
Leave your details and we’ll email you an instant demo login — head office, a franchisee unit and the field view, all in one — valid for 7 days. Prefer a guided walkthrough tailored to your sector? Ask for one instead.